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30-Day Returns
You may request a return within 30 days after your order has been delivered.
Returns & Refunds
Hidden Indigo · Customer Care
Returns & Refunds
We want you to feel confident when shopping with Hidden Indigo. If something is not right, we are here to help.
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Damaged or Incorrect Items
Please contact us within 7 days of delivery if your item arrives damaged, defective, or incorrect.
Return Policy
When an Item Can Be Returned
Please contact us before sending any item back. Returns sent without prior approval may not be accepted.
Return Eligibility
- The return request is submitted within 30 days of delivery.
- The item is unused, unworn, and in its original condition.
- The original packaging and all tags are complete and undamaged.
- Proof of purchase or your order number is provided.
Damaged, Defective, or Incorrect
If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery. Include your order number and clear photographs of the item and its packaging so we can review the issue and provide an appropriate solution.
Simple Process
How to Start a Return
Our customer care team will guide you through each step.
01
Contact Us
Email our customer care team with your order number, the reason for the return, and photographs if the item is damaged or incorrect.
02
Receive Approval
After reviewing your request, we will send you the return address and return instructions.
03
Send It Back
Pack the item securely and provide the return tracking number, if available, after shipping.
Refunds
Once the returned item has been received and inspected, approved refunds will be issued to your original payment method. The time it takes for the refund to appear in your account depends on your bank or payment provider.
Return Shipping
For general returns, the customer is responsible for return shipping costs. If the return is caused by a damaged, defective, or incorrect item, please contact us first so we can review the issue and offer an appropriate solution.
We Are Here to Help
Need Help With an Order?
Contact us before returning any item. Please include your order number so we can assist you more quickly.
Last updated: July 2026