1. How can I check the status of my order?

You can log in to your account and view your order status in the order section. Once your order has been shipped, you will also receive a tracking number by email.

2. What payment methods do you accept?

We currently accept PayPal and major credit/debit cards supported at checkout. Available payment methods may vary depending on your country or region.

3. Can I modify or cancel my order after placing it?

If you need to modify or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, it may no longer be changed or canceled.

4. What is your return and after-sales policy?

General returns are accepted within 30 days after delivery.

For damaged, defective, or wrong items, please contact us within 7 days after delivery with clear photos.

Please note that handmade color tone, pattern placement, wax-crackle texture, and slight size variations are normal characteristics of handmade batik products. These are not considered defects.

5. Do you provide international shipping?

Yes. All orders are shipped from Guizhou, China.

We offer free shipping on orders over $99. For orders under $99, standard air shipping is $20.

Estimated delivery time is usually 8–20 business days, depending on the destination country, customs clearance, and local delivery services.